Shipping policy
SHIPPING POLICY
Processing Time Orders are processed within 2-5 business days after payment confirmation. Please note that processing times may be longer during peak seasons or promotional periods.
Shipping Timeframes
- UK Standard Shipping: 7-14 business days
- International Shipping: 10-21 business days
Please note these are estimated timeframes and not guaranteed delivery dates. Actual delivery times may vary depending on your location and local postal service efficiency.
Tracking Your Order Once your order ships, you'll receive a confirmation email with tracking information. You can use this tracking number to monitor your package's journey. Please allow 24-48 hours for tracking information to update in the system.
International Orders For orders shipped outside the UK, please be aware that:
- Customs processing may cause additional delays
- Import duties, taxes, and customs fees are the responsibility of the customer
- We cannot predict or control customs delays or charges
Shipping Costs Shipping costs are calculated at checkout based on your delivery address and order weight.
Express Processing means: - Priority order handling (1-2 day dispatch vs 3-5 days) - Upgraded tracked shipping method - Regular shipping updates - Faster delivery (7-15 days vs 10-20 days) All items ship from our international fulfillment partners. Delivery times are estimates and may vary.
Lost or Damaged Packages If your package appears lost or arrives damaged, please contact us at [your email] within 48 hours of the expected delivery date. We'll work with you to resolve the issue promptly.
Address Accuracy Please ensure your shipping address is correct before completing your purchase. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.
Contact Us For any shipping-related questions, please reach out to us at hello@northlinecommerce.co.uk