Cancellation policy

Purchase Options Cancellation Policy

Pre-Orders & Payment Plans

When you place a pre-order with a deposit or payment plan through Northline Commerce, you may cancel your order subject to the following terms:

Cancellation Before Final Payment

• You may cancel your pre-order at any time before the final balance is charged
• To cancel, contact us at northlinecommercehq@gmail.com with your order number
• Deposits are refundable if cancelled more than 7 days before the scheduled final payment date
• Cancellations within 7 days of final payment may forfeit the deposit

Cancellation After Final Payment

• Once the final balance has been charged and your order enters fulfillment, our standard refund policy applies
• You have 30 days from delivery to request a return for eligible items

How to Cancel

• Email us at northlinecommercehq@gmail.com  with your order number and "Cancel Pre-Order" in the subject line
• We'll confirm cancellation and process any applicable refund within 5-10 business days
• Refunds will be issued to your original payment method

Subscription Products (if applicable)

• If you subscribe to recurring deliveries, you may cancel at any time through your account dashboard or by contacting us
• Cancellations take effect after the current billing cycle
• No refunds for partial subscription periods already paid

Questions? Contact us at northlinecommercehq@gmail.com  and we'll help manage your purchase options.